Privacy Policy

Effective Date: March 1, 2026  |  Last Updated: March 1, 2026

1. Who We Are

This Privacy Policy applies to the Yellow Polar website (yellowpolar.com), the Yellow Polar client dashboard, and the Yellow Polar mobile application (collectively, the “Services”), published by Yellow Polar SPC, a company registered in Oman (CR No. 1543664), with offices at South Al Khuwair, Muscat, Oman.

By using our Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect only what is necessary to provide our Services. This may include:

Information you provide directly:

  • Full name and job title
  • Email address and phone number
  • Company name and role (for client/admin access)
  • Messages or content you submit through the Services
  • Information provided during inquiries, service registrations, or newsletter sign-ups

Information collected automatically:

  • Device type, operating system, browser type, and app version
  • Crash reports and error logs (used to fix bugs)
  • App and website usage data (screens visited, features used, page visit duration)
  • IP address and approximate location based on IP (not precise GPS)

We do not collect biometric data, precise location, contacts, camera content, or financial information unless you explicitly provide it.

3. How We Use Your Information

We use the information collected to:

  • Authenticate and manage your account
  • Deliver and improve our Services, features, and performance
  • Communicate with you about your account, projects, or support
  • Send promotional materials, newsletters, and updates on new offers or services
  • Diagnose and fix technical issues
  • Comply with our legal obligations

We do not use your data for third-party advertising or sell it to third parties.

4. Data Sharing and Disclosure

We may share your data with:

  • Service providers: Third-party tools that help us operate the Services (e.g., cloud hosting, analytics, payment processing, push notifications). These providers are contractually bound to protect your data.
  • Legal authorities: When required by law or to protect the rights, safety, or property of Yellow Polar or others.

We do not sell, rent, or trade your personal data to any third party.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you request account deletion, we will delete your personal data within 30 days, except where we are legally required to retain it.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@yellowpolar.com. We will respond within 30 days.

7. Account Deletion

You can request deletion of your account through the Settings section in the mobile app or client dashboard, or by emailing support@yellowpolar.com with the subject line “Delete My Account”. Upon deletion, your personal data will be removed from our systems within 30 days, subject to legal retention obligations.

8. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), access controls, and secure server infrastructure. No method of electronic storage is 100% secure, and we cannot guarantee absolute security. We will notify you of any breach that materially affects your data.

9. Cookies and Tracking Technologies

Yellow Polar employs cookies and similar technologies to enhance user experience on our website and dashboard. You may control cookie settings in your browser, but disabling them might affect site functionality. Our mobile app may use third-party SDKs (such as analytics or crash reporting tools) that collect information in accordance with their own privacy policies.

10. Children's Privacy

Our Services are intended for business and professional use only. They are not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately at support@yellowpolar.com.

11. Third-Party Links and Services

Our website and app may include links to third-party sites and integrate with third-party services. We do not control these services and are not responsible for their content or privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you through our Services. Continued use of the Services after changes constitutes your acceptance of the updated Policy.

13. Contact Us

For any questions, concerns, or data requests related to this Privacy Policy, please contact:

© 2026 Yellow Polar SPC. All rights reserved.